Updates & Cancellation Policy
At 7Across, we care about our members and are committed to providing you flexibility and support during this uncertain time. In an effort to align with best practices in the hospitality industry, please see adjustments to our current cancellation policy as you consider how to proceed with your travel plans:
Exchanges booked on or after 17 November 2020
i) Members who have purchased Cancellation Protection will have full flexibility to modify their exchange booking and rebook a future exchange holiday. For full details of Cancellation Protection please click here.
ii) For Members who have NOT purchased Cancellation Protection, the standard cancellation terms apply. Please click here to view the full terms and conditions.
Exchanges booked prior to 17 November 2020
If a Member cancels a reservation that is deemed by 7Across to be a COVID Impacted Reservation, the exchange fee from the affected booking will be available to make a replacement booking by 31 March 2021. The Exchange Credit for the affected booking will also be returned, and it will be subject to the same expiry date as per the original reservation.
A “COVID Impacted Reservation” includes:
- • Transport disruptions and/or cancellations
- • Resort closures
- • Other local government mandates such as evacuation orders, border closures, prohibitions on holiday accommodation and lockdown requirements.
Exchanges booked prior to 17 November 2020 with Credit Protection Option (CPO)
Members who have purchased Cancellation Protection will have full flexibility to modify their exchange booking and rebook a future exchange holiday. For full details of cancellation protection please click here.
If you planning travel and looking to exchange, check back with us regularly as new inventory routinely becomes available.